ASK dynamically allocates human resources
The first time TNT used ASK was to check whether hundreds of mobile phones were still in use. ASK has since then been used for flexible workforce allocation in the Dutch postal service, which TNT has taken over.Since June 1st 2007, ASK helps to schedule flexible work time in all 6 sorting offices in the Netherlands. Previously it took 20 planners 2 days to do this planning but with ASK the work can be done by 1 planner in 3 hours. Furthermore, employees are now able to match their working schedule to their private lives because ASK takes into account personal preferences.
ASK Community Services thinks along with its clients. Together with TNT, we have been considering ways of expanding ASK’s use, particularly new services TNT Post could offer. For example, ASK could keep customers informed about the delivery time of a package and check their presence at the same time.
