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ASK keeps patients and care providers in sync | |||||||||
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Knowledge is indispensable in today’s society. A high quality service depends on the organization’s ability to appropriately respond to requests from customers, employees or suppliers. ASK collects, shares and distributes the information, skills, experiences and preferences vital to effectively interact with your stakeholders. The ASK communication platform features a wide range of functionalities that save time or enhance the exchange of knowledge between people. Two common applications within the Knowledge Sharing solution are health monitoring and knowledge bases. Please watch the video to learn how the latter works. In collaboration with Pfizer, the world’s largest pharmaceutical company, the Radboud University Nijmegen Medical Centre uses ASK to monitor the health condition of patients in 4 different long-term studies. As an example, 1 study will be discussed below. About 30% of the persons aged 65 years and older falls at least once a year and 15% falls at least twice. Because of the severe health implications, prevention of fall incidents is one of the key objectives in Radboud University Nijmegen Medical Centre's therapeutic approach. In order to identify the risk of serious injuries for hundreds of patients with Parkinson’s disease, ASK monitors the number of falls per individual. The patients are contacted by phone on a weekly basis. In response to these ASK phone calls, the patients submit the number of fall incident by pressing the corresponding button. | |||||||||
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Researchers and care providers both benefit from ASK as this new method enables them to easily identify patients with an increased health risk. Based on an evaluation of the system, phone recording of fall incidents appeared to be a reliable method for detecting new fall events. Moreover, the majority of the patients were positive about the clarity (99%) and comprehensibility (99%) of the ASK system and rated it with an average 8.3 on a scale of 1 to 10. A comparison with alternative methods revealed a clear preference for an automated phone service. Within the user group 96% considered the method appealing, as opposed to ratings of 50%, 31% and 30% for a calendar, postcards and a falls hotline respectively. |
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