Vestia, the second largest housing corporation in the Netherlands renting out over 78,000 homes, uses ASK to increase customer satisfaction by putting tenants directly in contact with a repairman. ASK also monitors the status of these activities and alerts the management when necessary.
ASK directs your customers’ questions to the right employee
- Tenants are directly assisted by the right person/department and can make an appointment according to their own schedule
- The customer service of the housing corporation gets unburdened as they now only have to deal with exceptions and detailed questions.
- Direct contact with the resident gives the service engineer a better idea of the problem and thus the time and materials needed to solve it
